Operations Management (MOOC)

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Understand key aspects of business operations and management, including capacity, productivity, quality, and supply chain.

Have you ever wondered about the right methods to improve productivity, configure your supply chain or address the demand on hand?

About the course

In recent years, businesses have strived to improve productivity and quality, reduce costs and delivery times, and embrace flexibility and innovation. These strategies are part of the Operations Management (OM) activities that service and manufacturing organisations engage in.

Operations Management helps you to understand the role of OM in a firm and to develop abilities to structure and solve operations related problems. The course will empower you with skills to address important aspects of business operations including capacity, productivity, quality, and supply chain.

You will understand how operations in an organisation are configured and factors that can potentially drive the complexity of managing such operations. We will also introduce concepts such as estimating capacity, identifying bottlenecks, and de-bottlenecking.

Throughout the course, you will join us in discussions on productivity improvement methods, development of quality assurance systems, and configuration of supply chains.

The course will equip you with the right tools, techniques and skills to estimate, compute, analyse, and configure key elements of operations management.

Check out: Valuable Management Lessons Everyone Should Know

What you will learn

By the end of this course, you will know how to:

  • Identify an operations system with some known standard configurations
  • Make an assessment of the complexity of an operations system
  • Compute cycle times for operations and estimate capacity of the system
  • Understand the various components of a supply chain and the need to configure them appropriately
  • Identify methods for reducing bullwhip effect in supply chains
  • Understand and relate the concept of Lean Management to one’s own business situation
  • Initiate process & productivity improvement using NVA Analysis
  • Use specific tools and techniques to analyse quality problems
  • Monitor a process using control charts

About the instructors

B. Mahadevan is a Professor of Operations Management at the Indian Institute of Management Bangalore, where he has been teaching since 1992. He received his Ph.D. from IIT Madras. He was a visiting scholar at the Amos Tuck School of Business Administration, Dartmouth College, New Hampshire, in 1999–2000 and a retainer consultant to Deloitte Consulting LLP, USA, in 2001–2002.

Prof. Mahadevan was among 40 professors nominated globally for the Economist Intelligence Unit’s (EIU) Business Professor of the Year Award, 2012. He is a member of the editorial board of the Production and Operations Management Journal and the International Journal of Business Excellence. He has published several of his research findings in California Management Review, European Journal of Operational Research, Interfaces, Production and Operations Management Journal and International Journal of Production Research.

Duration: 7 weeks

Effort: 2 to 4 hours per week

Language: English

Instructors: B. Mahadevan

Institution: IIMBX

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